why are tickets available on stubhub but not ticketmaster why are tickets available on stubhub but not ticketmaster

Sign into your StubHub account and click the "Sell" button in the top toolbar. Each week, we explore unique solutions to some of the world's biggest problems. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. From the sellers side, 15% of the face value will be detected in the name of fees. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Select the seats and have a look at all the other important details. 2023 CNBC LLC. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. Ticketmaster has available refunds should the event be rescheduled, postponed, or cancelled. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. If available, select the ticket (s) you want to sell and click Continue. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). display: none !important; on tickets issued to original buyers. Its art. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. Specify the number of tickets you want to pay for. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. Ostheimer said no, sorry, he would be using the preselected question cards. Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. Search by team, venue, artist, or event. Of course, this isn't to say secondary sellers are grifters in all circumstances. }, three one = .hide-if-no-js { A Division of NBCUniversal. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. Order processing fees are another type of convenience fee. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. It allows you to sell the tickets and transfer them to a new owner. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. 01-11-2021 06:36 AM 1 Reply It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. Now its all about Trump. Every sale is final from the moment of purchase. In most cases, tickets arent issued until 24 hours before the event. Not looking for Taylor Swift? You will enter your community username and new password and done! The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. Doing so will bring you to the primary seller's page. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Ticketmaster has a website that is easy to use. Please consider making a one-time contribution to Vox today. In most cases, tickets aren't issued until 24 hours before the event. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. . Learn More. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. One among them could be that Ticketmaster has a better and stronger return policy than StubHub. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. Grab your Garth Brooks tickets at StubHub today. These results implied that the hidden-fee buyers were misinformed about the total purchase price. We accept credit card, Apple Pay, and These are often attempts to steal your personal information or credit card number, Gray said. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. Once you find a ticket, have a look at the ticket details then go for the well-suited delivery method. 2020 Official Top 5 Review. [2022], Gametime vs Ticketmaster: Which Is Better For You? There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. It has a good user interface, and the website is user-friendly. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. Even for the buyer, searching and doing other movements on their website comes without any charges. Sign up for The Goods newsletter. On the homepage of its website, you can search for the event you are looking for. You can also contribute via. They are ready to deal with multiple currencies. Facility charges are determined by the venues. After the switch, you will enter the email address you use to access the community in order to reset your password. Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. That money would go entirely to Ticketmaster. These days, the majority of ticket sales happen online. 4. For Ticketmaster, the biggest selling point is a flexible return policy. In the corresponding legal document, Live Nation also took the opportunity to emphasize an appellate court ruling from last month, issued as part of a different class-action complaint, in which a three-judge panel foundthat Ticketmasters terms of service (ToS) do in fact compel arbitration. So, which of the two is trustworthy? Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. The next question was about unfair fees, and how the food available for purchase near the auditorium was marked up to three times its market value, and Ostheimer did not finish reading it. As an Amazon Associate we earn from qualifying purchases. Not looking for Taylor Swift? Re: Ticketmaster wont let me transfer tickets. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Privacy Policy. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Stubhub's face prices for tickets may look more expensive than Ticketmaster's, but that's because most of the fees are automatically added to the value. When you get to the checkout, you'll be shown the total cost of your order. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events Selling ticket FAQs. Google Pay. Enter the recipient's first and last name, email address, optional note and phone number. Someone in the audience stood up and yelled that they had been listening all day and would like to say something. Get this delivered to your inbox, and more info about our products and services. The option of reselling tickets for sold-out shows is available. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". They have a user-friendly website with a good user interface. display: none !important; We are changing the way you register and sign-in to the StubHub Community. If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . Ticketmaster should be able to confirm this for you. If anything, we should be glad that guy in the audience managed to yell a little bit. If it were consistent, people would get used to that really fast and like knowing the price theyre going to pay. She too, suggested that the FTC could just make this a rule and save any one platform from having to go out on a limb. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. With the standard-priced tickets sold by the venues or other event promoters themselves, the venue is the one who sets the price. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. You can now buy a fraction of a house. Nothing was even on the table. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. That means you have a much better idea of what you're paying to start with. I'm in the same boat. Full refunds from participating venues within 72 hours of ticket purchase. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. Primary ticket dealers and resellers for events. In case you are the seller of the original ticket, itll add a service fee which is also known as the convenience charge to the total face value of the ticket. Office Hours. Id guess brokers who have confidence theyll get tickets. Is that normal? This is not a heartwarming success story. This is my first time selling on Stubhub. By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. Co-authors are Sarah Moshary of the University of Chicago; Kane Sweeney, former head of data science for StubHub and now of health-tech startup Mindstrong; and Thomas Blake, an economist and data scientist now with Amazon. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. Enter the information for your event - including the date, time and venue - then click "Search." 4. You can't see the total number of tickets available for any given event, which means that venues might sell out if you wait to make your purchase. Unfortunately Not Very Much (Updated for 2023), How Much Does Spotify Pay Per Stream? On the website, enter the ticket details. The Gator Ticket Office is located between Gates 1 and 2 on the west side of the Ben Hill Griffin Stadium. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. In addition to the huge payout, the company was compelled to add disclosures on its website acknowledging that fees are a source of profit. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. The guide from the brand will help you list your ticket on the website. A big concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Third-party ticket sites are your best bet if you didn't get in. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. StubHub: $128 - $155. Ability to view venue map. Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. In addition to that, itll also charge an order processing fee. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. That doesnt make it true. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Sorry we couldn't be helpful. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. The study, co-authored by Tadelis and forthcoming in Marketing Science, set out to better understand how drip pricing affects both the quantity and types of ticket purchases through a large-scale, real-world randomized experiment. discussing Ticketmasters Verified Fan program. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. The prices fluctuate according to the value of the tickets. It employs mostly professional independent ticket brokers who undergo a strict vetting and ranking process, so it's fairly reliable, too. Because of Ticketmaster's more flexible returns policy, this is the service you'll want to use if you think you might change your mind about an event later. "It just becomes a part of the overall economics of going to an event," Goldberg says. You can try reaching out to Ticketmaster and see why the tickets are greyed out. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. SUGA | Agust D has announced SUGA | Agust D . Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. Nearly every ticket will have a convenience fee added for doing business through this service. Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. The fees are a gouge. Register yourself with a StubHub account. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Meanwhile, the tickets soared on the resale market topping $10,000 in some cases via ticket sites like StubHub. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. With that said, you may still find yourself dealing with some additional checkout fees. This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. Ticketmaster wont let me transfer tickets. Hello Im also facing a similar issue, the event is in the next three days and I sent you a private message with the details. In addition, they don't have the same order processing and delivery fees imposed by Ticketmaster. Both TicketMaster and StubHub have proprietary applications. But with reselling and convenience fees, the prices for events can easily skyrocket into hundreds or even thousands of dollars. 3. Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. The prices of tickets available on this platform differ from the actual face value of the ticket. Tickets for concerts and sporting events. Indeed, they found that buyers with at least ten previous site visits spent less than the newbies in the hidden-fee group. StubHub acts as a secondary market most of the time. He encourages fans who buy tickets this way to click on the social-media profile in question and look for potential red flags, such as very few prior posts, which signals the account was likely just created. Not every ticket includes a facility charge. How do I sell my tickets on the Ticket Exchange? [deleted] 4 yr. ago The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. Ticketmaster should be able to confirm this for you. However, you can not neglect how good Ticketmaster is at her work. These two companies often offer tickets for the same events. Taylor Swift with HAIM and GAYLE. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. As one member said after canceling their seats this sucks!. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. The number of fees applicable in Ticketmaster varies depending on the event, pricing, and where the ticket is being purchased from. Some of the delivery options include: When you pay a UPS delivery fee, it might be higher than the actual cost for UPS to deliver your tickets. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. Previously there was an option to transfer and now there is not. Which among the two has more payment options and offers tickets at rather cheaper prices? Heres the Latest Data (Updated for 2023), How Much Artists Make Per Stream on Spotify, Apple Music, Amazon, YouTube, Pandora, More (Updated for 2022), Suga Sells Out Entire US-Based Tour During Ticketmasters First ARMY Member Presale, Glastonbury 2023 Lineup Revealed Elton John, Guns N Roses, Arctic Monkeys & Lizzo Headlining, Ticketmaster Touts SmartQueue Tech for Upcoming Eurovision Song Contest Partnership, Evan Rachel Wood Denies Pressuring Other Marilyn Manson Accuser Into Making False Abuse Claims. Customer service all the way to your seat, 2000-2022 StubHub. The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. Ability to get tickets without visiting box offices in person. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. [2022]. Will you support Voxs explanatory journalism? 7 best ticket site alternatives to Ticketmaster. Brooks was born in Tulsa, Oklahoma, in 1962. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Vivid: $271 - $515. Problem message. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. display: none !important; StubHub, represented by its in-house compliance counsel John Lawrence, quickly came under fire for the way it presents its fees. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. For more information, please see our When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. There isn't any individual resale fee on these transactions. However, instead of being determined by the ticket price, they're charged for every order. Selling online, especially the ticket you have already bought under your name was never an easy task until Ticketmaster stepped in. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. That lawsuit, originally filed in 2003 by angry Wilco and Bruce Springsteen fans, paid out anybody who had bought tickets on the Ticketmaster website between October 21, 1999 and February 27, 2013. There is no way to get in touch with Ticketmaster directly. You should be able to transfer them from your Ticketmaster account. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. Seating Area: 104. Tickets for concerts and sporting events. [2022], SeatGeek vs StubHub: Which Is Better For You? The extra fee increases Ticketmaster's profits. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Let them know how you would like to get paid. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. The prices can also vary for different locations, for different states, different days, and different timings. Refunds can also be requested within 72 hours of purchasing your tickets. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. Not every event will include a delivery fee. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. When you sell tickets through the service, there aren't any fees for listing. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and.